One Day Great White Shark Tour Port Lincoln | Calypso Star Charters

What To Bring

Space is limited on board the vessel. Please bring a small bag including:

• Swimwear and a towel
• Sunscreen
• Camera
• Sunglasses (Polarised sunglasses make it easier to spot sharks from on board)
• Soft-soled shoes
• Comfortable, warm clothing
• Charging cables (USB ports available on board)
• A reusable drink bottle - chilled filtered water available on board
• Please note: Calypso Star Charters are cashless. Only card transactions are accepted

What's Included

• Morning and afternoon tea
• Buffet lunch
• Chilled filtered water
• Tea and coffee
• 7mm wetsuits, hoods, gloves and booties

What's Extra

• GoPro camera hire
• Alcohol at licensed bar on board
• Snacks, soft drinks, and bottled water

Terms and Conditions

Important Information

• Sea sickness medication is strongly recommended for the journey to and from Neptune Islands. It is available for purchase at the Calypso Star Charters office.

• Guests are advised to spend at least two nights at Port Lincoln; the night before and after the charter. This is to ensure that guests do not miss any flights should the vessel return to the marina later than expected.

• There is no age limit to board Calypso Star Charters vessels. However, there are additional restrictions for those under the age of 18. 

  Child prices are for those aged 16 and under.

  • Children under the age of 8 may only enter the water at the Skipper’s discretion on the day. 

  • Children under the age of 16 must be under adult supervision at all times. If a child aged 16 or under goes in the water, their supervising adult must also enter the water. 

  • If a child aged 16 or under leaves the water, their supervising adult must do the same.

  • Any guest under the age of 18 must have their waiver form signed by a parent or guardian.

No Shark Policy

Calypso Star Charters is the only one-day tour operator in Cairns that offers a ‘No Shark Policy’ whereby customers receive a discount on their next trip if sharks are not seen on the day of their tour.

The operator cannot guarantee seeing a shark, nor can they restrict the sharks in any way to stay put. Rather, they can do our utmost, within specified guidelines, to entice them to the vessel. If a Great White Shark is not sighted throughout the day, customers will receive $300 voucher to use towards another charter with Calypso Star Charters.  If you do choose to use the voucher towards their ‘Swim with the Sea Lion’ tour the difference in the ticket amount is forfeited. 

These vouchers cannot be exchanged for a refund or redeemable for cash. If after your second or subsequent attempts you still do not sight sharks you are given a voucher to return for $100 all inclusive. Proof of identity will be required when redeeming the voucher.

Your Responsibilities

Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip. 

You must reconfirm all booked tours and itineraries prior to travel as specified on your voucher or ticket. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Outback Tours/Mr Travel and must be done so directly through the Service Operator as specified on each ticket.

It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers/tickets are correct.

It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and the individual tour check-in agent, before boarding, of any medical conditions including food allergies you may suffer from.

You need to allow adequate time to check-in prior to the specified departure time. Please refer to the specific tour page for full check-in instructions. Guests unable to attend their ticketed tour, transport or accommodation due to delay or lateness will not be eligible for a refund.

Prices/Extra Costs

All prices are stated in Australian dollars and include GST. The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Luggage Storage, Insurance, National Park Fees, Fuel Levies, Dietary Fees, etc. 

We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.

Accountability/Misconduct

All Service Operators have the right to provide client feedback and to cancel bookings based on feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Outback Tours/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Travel Risk/Insurance

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances. 

Guests embarking on activities such as diving, jet skiing, or skydiving experiences should purchase insurance appropriate for the risks involved with these activities. 

Merchant Fees

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.

Other

Terms and Conditions (including the Cancellation Policy) are subject to change.

All ticket/voucher reissues attract a $20 administration fee.

Transfers

The Service Operator reserves the right to limit courtesy transfers to select local accommodations. Private residences or Airbnb properties may be asked to meet at the closest confirmed location. Failure to meet at the specified pick-up location may be treated as “No Show”, for which the Client Cancellation Policy applies. Not all tours offer transfers, please refer to the individual product to see if this is applicable to your tour.

Information & Advice

All information, advice or pricing provided by Outback Tours and our affiliates, or through any of our team, is subject to change. Outback Tours articles and products are provided online for general information purposes only and are intended as guides. Any advice interpreted from information on the website (including but not limited to financial, immigration, employment and tax information) is not specialist advice and does not constitute legal, tax or other professional instruction. Outback Tours does not guarantee that any information provided is up-to-date or accurate. Please obtain professional advice before actioning any advice, including but not limited to tax, immigration, employment, travel restrictions and finances.

All information provided at any time by Outback Tours and our affiliates is subject to these Terms & Conditions. This includes but is not limited to tour information, pricing, blog posts, travel advice, itinerary information and availability.

Open Date Vouchers / Gift Certificate:

Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value. 

E-Vouchers incur no shipping fees.

You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.

Cancellations

Client Cancellations:

All cancellations forfeit 25% of the recommended retail price (RRP) - not the discounted/sale price. No shows or client cancellations made within 60 days of departure forfeit 100% of the total ticket price. 

Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee. 

It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.

Supplier Cancellations

The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.

All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.

All add-on activities (including but not limited to scuba diving, stand-up paddleboarding, helmet diving, guided snorkel tours, banana boat rides and waterslides) are subject to availability and price changing, and may not be available during your tour without notice. Guests are not eligible for refunds on the grounds of non-operating extra activities.

In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Outback Tours/Mr Travel online department.

Refunds

All refunds are in Australian Dollars and must be made to the card of payment. Outback Tours/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Thank you for booking with our Australian travel experts here at Outback Tours/Mr Travel. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours, please don't hesitate to get in touch.

Happy travels!